FAQ
PRODUCT
What's Important About Measurements?
TIPS FOR MEASUREMENT
- Measure your feet regularly as they can change shape and size over time.
- Different styles use different lasts in construction, therefore sizing may vary with a new style.
- Feet are 3-dimensional, any measuring device can only approximate your true size.
How To Find Your Boots Size?
TRICKS FOR MEASUREMENT
Measure at the end of the day when your feet are at their largest.
Tools: ruler, pen, and a piece of paper.
Follow these steps:
- Place the paper on the ground and stand on it with your weight slightly forward to make sure your foot is flat.
- Draw a line behind your heel and another line in front of your longest toe. It is common to have one foot longer than the other, so use the longer foot to measure.
- Measure the distance between lines in inches or centimeters.
- Find your measurement on the size chart to figure out the best. Round up if your size falls in between.
ORDER
Will Shipping Be Covered For My Returns?
Our goal is simple: We want you to have a great experience shopping with us. We accept returns and exchanges within 30 days of receiving your order for products in unworn, undamaged, re-sellable condition. We will issue a refund if the item is in its original condition or lightly used. If you would like to make an exchange, please return your item and place another order. Return shipping is free.
Can I Change Or Cancel My Order?
Because we strive to get your order shipped as quickly as possible, we cannot change or cancel an order once it has been shipped.
How Do I Track My Order?
We will email your tracking information as soon as your order has shipped. usually you will receive the tracking number one day after we have shipped your order. You can click on the "Carrie" link for order status.
How Do I Return An Item?
Online orders can be returned within 30 days of receiving the item. Visit the Order Status page to view your order and to start a return. Return shipping is free.
We will start the return process within two business days once receive the information. And we will refund you within one business day once get your return tracking number. Money will be return back to your account within 7-15days after we agreed. Refunds are issued back to the original payment method.
If you purchased the item at one of our authorized dealers, please contact that dealer to process the return & exchange.
Contact customer service at email:support@surewayboots.com
PROMOTION
Promotion And Discount Codes
You can enter the promo code during checkout at any time.
You can find the code box on the left-hand side on the homepage if you follow us.
*Please note that only one promotion or discount code can be applied.
Can I Use Several Discount Codes In One Order?
Only one code can be used per order at this time.
*If your promo code is not working, please try clearing your browser cache or try using a different web browser. if the code is still not working, please contact us：support@surewayboots.com. we will do our best to assist you at that time!